Booking an appointment
2 min 32 sec
Booking an appointment · AI phone agent
A patient calls in and books a telehealth visit start to finish. Nebula takes the request, confirms the details and closes with a written call summary for your team.
AI Phone Agent
Nebula
More answered calls. More time for patients.
Give patients a responsive first point of contact, 24/7 — and give your staff back the hours they spend on hold music, voicemail and callback lists.
What it does
Capabilities
- Answer incoming patient calls
Nebula picks up when your team can't — through lunch, after close, and all weekend — so callers reach your practice instead of a voicemail box.
- Schedule appointments by phone
Patients book, move and confirm visits in the same call, without waiting for someone to call them back with an opening.
- Route refill requests to your team
Refill requests are captured and handed to the right people in your practice rather than piling up as messages to transcribe.
- Hand off when a person is needed
Nebula is a first point of contact, not a wall. Calls that need staff reach staff, and the callback burden drops instead of moving.
The two halves of Nebula
Calls that come in. Calls that need to go out.
Nebula answers the phone. The Nebula Auto-Dialer makes sure the patients who fell off the schedule get a call back.
Inbound — the AI phone agent
A responsive first point of contact, 24/7. Nebula answers incoming patient calls, books appointments by phone and routes refill requests to your team — reducing the callback burden while keeping staff involved when patients need a person.
Outbound — the auto-dialer
Automated patient outreach that keeps cancellations, no-shows and follow-ups from falling through the cracks. Outreach follows the provider's requested timeframe, and booked patients are marked complete.
Nebula Auto-Dialer
Bring patients back to your schedule.
A canceled visit is a gap in the day and a patient who still needs care. The auto-dialer works that list so your front desk doesn't have to.
- Rebook canceled and missed visits
Cancellations and no-shows enter an outreach list automatically instead of waiting for someone to notice the gap.
- Trigger follow-up calls from provider messages
A provider asks for a six-week follow-up; the outreach is scheduled and placed within the timeframe requested.
- Retry unanswered calls from a shared worklist
Attempts are tracked in one place your team can see, so nobody calls the same patient twice and nobody gets forgotten.
- Outreach respects the requested timeframe
Calls go out in the window the provider asked for. Once a patient books, they're marked complete and drop off the list.
Turn follow-up plans into scheduled visits.
In practice
How a day with Nebula runs
A patient calls at 7:40pm
Nebula answers, understands why they're calling, and handles it — a booking, a question, a refill — without your team being on shift.
The request reaches the right place
Appointments land on the schedule. Refill requests route to your clinical team. Anything needing a person is passed along with context.
Tomorrow's gaps are worked
Yesterday's cancellations and no-shows enter the auto-dialer's outreach list, along with follow-ups your providers asked for.
Calls go out on the provider's timeline
The auto-dialer places calls inside the requested window, retries unanswered numbers from a shared worklist, and marks patients complete once they book.
Watch it work
Nebula demo
Real calls, handled end to end — a booking, a cancellation, and the auto-dialer working a rebooking list.
Cancelling an appointment
1 min 36 sec
Cancelling an appointment · AI phone agent
A patient calls to cancel. Nebula confirms the visit, cancels it and writes the call summary, and the cancellation shows up in the EMR without anyone at the front desk touching it.
One form unlocks every Equinox demo, now and on your next visit. More Nebula calls are being recorded.
Questions
About Nebula
We recommend being straightforward with patients about it, and Nebula is designed to be a helpful first point of contact rather than a convincing impersonation. How the greeting is worded is configured with you.
It hands off. Calls that need staff go to staff, and the request carries the context already gathered so the patient doesn't start over.
Retries come from a shared worklist your team can see, follow the timeframe the provider requested, and stop once the patient books — they're marked complete and drop off the list.
Yes. What can be booked, moved and confirmed by phone is configured with your team during setup.
Other Equinox systems
The rest of the platform
Separate products, each with its own page.
See Nebula against your own workflow.
Bring your schedule, your EHR and the part of the day that hurts. We'll show you exactly where Nebula fits — and where it doesn't.