Equinox builds four connected systems for the work that happens around the visit — the calls nobody can get to, the check-in line, the eligibility check that was never run, and the note that follows everyone home.
Most practices aren't short on clinical skill. They're short on the hours it takes to answer every call, verify every plan, collect every copay and close every note.
Phones ring through lunch, after close and all weekend. Every missed call is a patient who books somewhere else — or calls back tomorrow and takes twice the time.
An inactive plan or an unmet deductible found at the front desk becomes a bad conversation, a rescheduled visit, or a claim that never gets paid.
Notes, visit levels and charges get finished at nine at night. The administrative tail of the day is longer than the day itself.
Each one solves a distinct problem on its own — and they hand work to each other. CoveriCheck writes the acknowledgment Nova presents at check-in. Nebula rebooks the visit Nova never saw arrive.
More answered calls. More time for patients. A responsive first point of contact, day or night — plus an auto-dialer that brings missed and canceled visits back to the schedule.
A smoother arrival and a more informed front desk. Nova guides patients through check-in, payments and paperwork in a single experience, then tells your staff exactly what happened.
Stay ahead of insurance surprises. One portal to simplify eligibility checks across supported payer portals — run four days before the visit, while there's still time to fix things.
Focus on the conversation. Streamline the note. Echo turns patient conversations into draft notes using your preferred templates, with coding and care-gap support alongside.
Equinox isn't four disconnected tools. The handoffs between them are the point — the day flows forward instead of being re-entered at every desk.
CoveriCheck reads the upcoming schedule, runs eligibility across supported payer portals, and flags what needs a human.
Nebula handles the calls that come in, and dials out to rebook cancellations, no-shows and provider-requested follow-ups.
Nova checks the patient in, presents the acknowledgment CoveriCheck generated, collects what's owed and captures the paperwork.
Echo drafts documentation from the conversation in your templates, with visit level, CPT and ICD-10 suggestions for the provider to review.
Pictured: Nova — patient check-in
Short walkthroughs of each system, recorded by the team that built them. Enter your details once and every clip unlocks — no scheduling, no sales call first.
2 min 32 sec
A patient calls in and books a telehealth visit start to finish. Nebula takes the request, confirms the details and closes with a written call summary for your team.
Product walkthrough
A full arrival, start to finish: identity match, copay collection, insurance card capture, signature, and the alert your front desk receives.
Product walkthrough
See a day's schedule verified four days ahead, exceptions flagged for manual review, and an acknowledgment generated for Nova.
Product walkthrough
An early look at Echo drafting a note from a patient conversation, with visit level, CPT and ICD-10 suggestions ready for provider review.
Already unlocked on this device? The demos play straight away. See every clip in the demo library.
Pictured: Nebula — AI phone agent
No. Nebula, Nova, CoveriCheck and Echo each stand on their own. Most practices start with whichever problem is costing them the most time this quarter and add the next once that one is settled. The handoffs between systems switch on automatically when both are in place.
Nova matches patient information with your EHR and CoveriCheck updates EHR alerts, so the fit depends on which system you run and what it exposes. Tell us what you use on the demo call and we'll be straight with you about what's supported today, what needs configuration, and what isn't there yet.
No. Echo produces draft documentation and suggests visit levels and codes; provider review and approval remain essential before anything is signed or submitted. CoveriCheck reports what payer portals return and flags uncertainty for a human rather than guessing.
Nebula is designed as a first point of contact, not a wall. Calls that need staff go to staff, refill requests route to your team, and the outreach worklist stays visible so nothing sits unanswered in the background.
Echo is in active development. You can watch the current walkthrough in the demo library and ask about early access — we'll tell you honestly where it stands and what an early deployment would involve.
Request a demo and tell us about your practice — size, specialty, EHR and where the day breaks down. We'll show you the relevant systems against your actual workflow rather than a generic script.
Tell us which parts of the day cost your team the most, and we'll walk you through the systems that take them on.
Occasional email when a system ships something worth seeing. No newsletter theatre.
Add your details once and every product demo unlocks — on this visit and the next. No sales call required.
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