Four systems for the work around the visit.
Adopt one or run them together. Each handles a distinct part of the day, and the handoffs between them are what make the day flow forward instead of being re-entered at every desk.
Nebula
Answers incoming patient calls 24/7, schedules appointments by phone and routes refill requests to your team. The Nebula Auto-Dialer places outbound calls to rebook cancellations, no-shows and provider-requested follow-ups.
- Answer incoming patient calls
- Schedule appointments by phone
- Route refill requests to your team
- Rebook canceled and missed visits
- Trigger follow-up calls from provider messages
- Retry unanswered calls from a shared worklist
Nova
Guides patients through check-in, payments and paperwork in one experience, then tells your front desk who arrived and what they paid.
- Match patient information with your EHR
- Collect copays, deductibles and balances
- Capture ID, insurance cards and signatures
- Teams alerts for arrivals and payment status
- Documents queued in a staff worklist for chart upload
CoveriCheck
One portal for eligibility across supported payer portals, run four days before the visit so there is time to resolve what it finds.
- Automatically check the schedule 4 days ahead
- Review coverage, copays and deductibles
- Flag cases that need a manual check
- Generate patient acknowledgments for Nova
- Update EHR alerts from one place
Echo
Turns patient conversations into draft notes in your preferred templates, with coding suggestions, care-gap reminders and charge generation in the same window.
- Customizable clinical documentation
- Suggested visit levels, CPT and ICD-10 codes
- HEDIS and MIPS care-gap reminders
- Charge generation from the scribe window
- CPT Category II code suggestions
The handoffs
CoveriCheck → Nova
Eligibility findings become patient acknowledgments that Nova presents at check-in, and EHR alerts the clinical team sees in the chart.
Nova → Nebula
A visit that never arrived becomes an outreach task. The auto-dialer works the rebooking list instead of your front desk.
Echo → Nebula
A provider asks for a follow-up in the note; the auto-dialer places the call inside the timeframe requested and marks it complete once booked.
Not sure which one to start with?
Tell us where the day breaks down and we'll tell you which system earns its keep first — even if that means starting with one instead of four.